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(FAQ) Frequently Asked Questions

Help Desk
Q:

How can I navigate the Help Desk Frequently Asked Questions (FAQ)?

A:

To find a topic, use the topic links or scroll down to browse through all topics.

Computer Account/Login

Computer Labs

Email

KishConnect

KishSOS

Microsoft Office

Microsoft Windows

Phone System

Printers

Training

Wireless

Workstation


  
Computer Account / Login
Q:

How can I login to a workstation?

A:

All full-time faculty and staff will have a Novell login and password to access their workstation. Adjunct and part-time staff who share a workstation will use a common login and password, which be posted on the workstation. Classrooms will also have a room login, which will be posted on the workstation.

  
Computer Labs
Q:

Does the college have student access workstations?

A:

The open computer lab is located in room A345. Currently enrolled students, faculty, and staff have access to 60 computers and a wide variety of software applications used to support the many academic program areas across campus.

  
Email
Q:

How can I access my college email account?

A:

Use Outlook to access email at your workstations. Use Webmail to access email from any location with Internet access. Your Email User ID and password will let you login to Outlook and Webmail. Adjunct and part time personnel do not have access to Outlook.

  
Q:

Why do emails disappear from Webmail?

A:

When a user opens their Outlook account, emails on the mail server are downloaded to their workstation. Once emails are downloaded from the mail server, they can no longer be accessed by Webmail.

  
Q:

How can I recognize a typical spam message?

A:

Some of the easy ways to identify a spam message are to look for the following signs: The subject line of the email has grammatical errors and spelling errors. The subject lines includes a request for user id or password. The email has an attachment you did not request.

You can access additional online support at Email FAQ

  
KishConnect
Q:

What is KishConnect?

A:

KishConnect is the business enterprise system used to manage administrative functions on campus. Not all staff will have access to KishConnect. Access is limited to on-campus workstations.

You can access additional online support at KishConnect FAQ

  
KishSOS
Q:

What is KishSOS and how can I find support?

A:

KishSOS is a web interface that allows users to access information contained in the administrative database, all college users have access to KishSOS. Common usage includes: registering for classes, posting grades, and viewing pay advices.

You can access online support at KishSOS FAQ

  
Microsoft Office
Q:

What version of Office does the campus operate?

A:

Microsoft Office 2003 is the Microsoft Office system used on a majority of computers on campus.

  
Microsoft Windows
Q:

What version of Windows does the campus operate?

A:

Windows XP is the Microsoft operating system used on a majority of computers on campus.

  
Phone System
Q:

How can I access voicemail?

A:

Use your Extension and Voicemail Password to access your voicemail. Your Extension and Voicemail Password will let you check your voicemail from any phone on campus. New users will receive their Extension and Voicemail Password from their department or supervisor. If you did not receive your Extension and Voicemail Password, contact your department or supervisor. An Extension and Voicemail Password cannot be generated until your supervisor submits a User Request Form available on the college website under Faculty/Staff Links.

  
Printers
Q:

What should I do if I have printer trouble?

A:

For office printer trouble, please enter a helpdesk ticket. For classroom printer trouble, please ask a lab assistant for help or enter a trouble ticket.

  
Training
Q:

Does Information Technology offer computer training?

A:

Yes, please visit Faculty Staff Links for a current schedule of workshops.

  
Wireless
Q:

Does the college have wireless access?

A:

Kishwaukee College has open wireless access for all staff, students, and guests. The name of the access point is Kishair and does not require a password. For staff, faculty, or guest presentators who need access for a presentation - please come to the college a day or two in advance to confirm that you can connect to the network. If the room does not get a good signal, contact Information Technology which will arrange to connect you to the network via network cable.

  
Workstation
Q:

How can I get help with my workstation

A:

If you are experiencing difficulties with your workstation please enter a workorder in the helpdesk system: http://www.thinkhelpdesk.com/kishwaukeecollege/

  

Please contact helpdesk@kishwaukeecollege.edu with any questions or comments in regards to your experience with Kishwaukee College Helpdesk. Your feedback is very important to us and will greatly help us improve our services.