· Automatic e-mail notification for staff
and end-users

· Searchable Knowledge Base

· Definable FAQ page for end users

· Definable After Hour Notices

· Definable System Notices

· e-Mail Cannon for User Notification

· Graphical Reports

· Self Service Ticket Tracking

· Definable Work Flow

· Tickets can be used for Maintenance, IT Support, Supply requests

· Emergency Email Notices

· Track Tickets by User, Status, Date, Type, Priority, Location, Etc...

· Automatic Ticket Escalation

· Varying Levels of Staff Security

· Mass Ticket Updating

· Track User IP Addresses

· Context Sensitive Help

· Self Service Password Changes

· Bulk Loading of Information