Please provide the following information in your trouble ticket:
Computer/Printer Name *To obtain your computer name, Right-Click on My Computer located on your desktop and then click Properties. There is a tab labeled Computer Name and underneath that tab, you'll see Full computer name.
Location of problem being reported
Brand and Model of Equipment or Version of Software
Any error messages that are received
Have you restarted the equipment lately? A simple reboot may resolve the issue you are currently experiencing.